Payments Policy

Payments Policy — Rose & Co Bare®

Last updated: 14/05/2026

 

1. Accepted Payment Methods

We accept the following secure payment methods:

·       Visa

·       Mastercard

·       American Express

·       Maestro

·       Apple Pay

·       Google Pay

·       Shop Pay

All payments are processed securely through trusted payment providers.

 

2. Pre-Order Payments

Rose & Co Bare® operates on a pre-order model.

This means:

·       Your payment is taken in full at the time of purchase

·       This secures your order and allows us to begin production

·       Payment includes production, fulfilment, and shipping costs (excluding duties which are calculated at checkout)

Pre-orders cannot be placed without payment.

 

3. Currency

All prices on our website are displayed in GBP (£).

International customers can view pricing in their local currency using Shopify’s currency selector, but checkout will process in GBP unless a multi-currency payment provider is active.

 

4. Duties & Taxes (International Orders)

For international customers:

·       Any import duties, taxes or customs fees are calculated at checkout

·       These fees are paid upfront by the customer

·       Your parcel will arrive with no additional charges on delivery

·       These fees are non-refundable, as they go directly to your country’s customs authority

 

5. Payment Security

Your payment details are protected by:

·       PCI-compliant payment gateways

·       Encrypted processing

·       Secure checkout technology

We do not store or have access to your full card details.

 

6. Payment Confirmation

Once your order is placed, you will receive:

1.        Order confirmation email

2.        Pre-order production timeline

3.        Shipping confirmation with tracking once dispatched

Please check your spam/junk folder if emails do not appear.

 

7. Failed or Declined Payments

If your payment fails:

·       No order will be created

·       No production will begin

·       You will need to reorder once the issue is resolved

If you encounter difficulties, contact your bank or email us at hello@roseandcobare.co.uk

 

8. Pricing Errors

If a pricing or checkout error occurs:

·       We reserve the right to cancel any order affected by a genuine pricing mistake

·       You will be notified and refunded in full

·       You may reorder at the correct price if you wish

This provision is standard across all e-commerce retailers.

 

9. Fraud & Security Checks

For your protection and ours:

·       We may request identity verification for high-value or suspicious orders

·       We may cancel and refund any order flagged as fraudulent

This helps keep our customers safe and prevents misuse of payment systems.

 

10. Contact

For any payment-related questions, you can email us at:

hello@roseandcobare.co.uk

We’re always here to help.