Shipping policy

Shipping Policy

Last updated: 14/05/2026 

 

1. Pre-Order Production

 Rose & Co Bare operates on a pre-order model. 

This means each piece is made especially for you once your order is placed. 

·       Production time is typically 2–3 weeks, unless otherwise stated

·       Your order will be dispatched once production is complete

Pre-order production time is separate from delivery time. 

 

2. Processing & Dispatch

 Once your items are ready: 

·       Orders are dispatched within 1–3 working days

·       You will receive a shipping confirmation email with your tracking link

·       Orders are not dispatched on weekends or UK bank holidays

 

3. Delivery Times (Standard Tracked)

All orders are shipped using Standard Tracked Delivery. 

Estimated delivery times: 

·       UK: 2–5 working days 

·       Europe: 5–10 working days

·       USA & Canada: 7–14 working days

·       Australia & New Zealand: 10–20 working days

·       Middle East & Asia: 7–14 working days

·       Africa & South America: 10–25 working days

Delivery times are estimates only and may vary due to customs processing or local postal delays. 

 

4. Duties & Taxes (International Orders)

For international orders: 

·       Import duties, VAT, and customs taxes are calculated at checkout where applicable

·       These charges are paid upfront by the customer, not on delivery

This helps ensure a smooth delivery experience without unexpected charges. 

Duties and taxes are non-refundable, as they are collected by your country’s customs authorities. 

 

5. Shipping Costs

Shipping costs are calculated at checkout based on: 

·       Destination

·       Parcel weight

·       Parcel size

The full delivery cost will always be shown before payment is completed. 

 

6. Tracking

 All orders include: 

·       A tracking number

·       A tracking link sent via email once dispatched

Customers are responsible for monitoring their delivery using the tracking link provided. 

 

7. Incorrect Addresses

Please ensure your delivery address is entered correctly at checkout. 

·       We cannot refund or replace orders sent to an incorrect or incomplete address provided by the customer

·       If a parcel is returned to us due to an incorrect address, re-shipping fees will apply

 

8. Missed Deliveries / Uncollected Parcels

 If a parcel is returned to us because: 

·       It was not collected from a depot, or

·       Delivery attempts were missed

The customer will be responsible for covering re-delivery costs. 

Shipping fees are non-refundable. 

 

9. Delays

We are not responsible for delays caused by: 

·       Customs processing

·       Local postal services

·       Weather conditions

·       Strikes

·       Remote-area routing

These factors are outside of our control once the parcel has been dispatched. 

 

10. Lost or Missing Parcels

If tracking shows delivered but you have not received your parcel: 

1.        Check with neighbours or others at the delivery address

2.       Check safe places around your property

3.        Contact the courier using your tracking number

If the parcel cannot be located, please contact us at [your email]. 

We will open an investigation with the courier. 

A replacement or refund will only be issued once the courier confirms the parcel is lost. 

 

11. Damaged Parcels

If your parcel arrives damaged: 

·       Take clear photos of the external packaging and the item

·       Contact us as soon as possible after delivery

We will resolve the issue as quickly as possible. 

 

12. Responsibility After Delivery

Once tracking confirms successful delivery, the parcel is considered delivered. 

We cannot be held responsible for: 

·       Stolen parcels 

·       Parcels taken from doorsteps

·       Parcels delivered to designated safe places

Please ensure you select a secure delivery address. 

 

13. Pre-Order Delivery Timelines

Pre-order delivery timelines shown at checkout are estimates. 

By placing an order, you acknowledge that: 

·       Production timelines may vary due to manufacturing or supply factors 

·       Delivery timeframes are not guaranteed

If significant delays occur, we will notify you and provide updates. 

 

14. Contact

For any shipping enquiries, please contact: hello@roseandcobare.co.uk 

We’re always happy to help. 

 

15. Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer law.